Author

Portrait of Joannes Vermorel

I am Joannes Vermorel, founder at Lokad. I am also an engineer from the Corps des Mines who initially graduated from the ENS.

I have been passionate about computer science, software matters and data mining for almost two decades,

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Tuesday
Jul272010

Wish list for Relenta CRM

At Lokad, we have using the Relenta CRM for nearly two years. It's an excellent lean CRM that comes with a core focus on emails which happen to represent about 90% of our interactions with clients and prospects.If you happen to be an ISV, Relenta is worth having a closer look.

Although, I have been missing a few key features in Relenta for a long time. Hence, I taking the time here to post my wish list for Relenta.

1. Accounts

Relenta only deals with Contacts yet, when prospecting larger companies, many contacts are typically involved. It would be much nicer if it was possible to create 1-to-many relationships between Accounts and Contacts. In particular, this would let the Relenta user browse at a glance all the latest interactions related to a particular account, instead of jumping from one contact to the next.

2. Recent updates

One of the feature that I like the most in wikis are their abilities to display the recent changes. Through recent change, you can gain immediate insights in what other people are doing, without having to bother to actually ask them.

Presently, there is no way to easily figure out who has been doing what in Relenta.  It would much nicer if a stream of recent updates was available for browsing. In particular, display could be made more or less compact by aggregating updates per contact (or per account). Eventually, the stream could even be made available as RSS.

3. Activity capture API

The Lead Capture API of Relenta is a killer feature due to its simplicity. For an ISV, it's a super simple way to collect all trial registrations that keeps flowing through our online apps with extremely limited integration grunt-work.

Yet, although it's very simple to automate the Contact creation in Relenta, it's not possible to automate the insertion of Activities later on the very same contact. This feature would be extremely handy to automatically report payments, or any kind of noticable activities (in the case of Lokad that would be large forecasts retrieval for example).

4. Refined tagging

Tagging is one of the best idea of the Web 2.0 wave. It's a great way to organize complex yet little structured content.

Relenta already provide a minimal tagging system, yet there is no tag auto-completion (killer feature) and it's not possible to search against multiple tags. Pushing a bit more work on tags would be a great move forward to make the most of them.

5. iCalendar support

iCalendar is a very nice and popular format to send meeting request. Presently, Relenta does not support .ics attachments and meeting requests appears as completely garbled. It would be really nice if Relenta was support iCalendar with the possibility to acknowledge meeting requests.

Saturday
Jul102010

Top 10 cloud computing predictions

The Microsoft World Partner Conference 2010 is due to begin next Monday, and it's clear that Windows Azure is going to be one of the product that will get the most attention this year.

Over the last 2 years, I have attended and even took part to many cloud computing talks, and I am hearing tons of very confused opinions on cloud computing, and even more concerning the future of cloud computing. Hence, here are my top 10 cloud computing predictions for the next 5 years.

1) Cloud will become mainstream in enterprise adoptions

Cloud computing is already mainstream in consumer markets. Amazon, Google, Yahoo, Microsoft, ... all of them are running on top of their own clouds. If you're using a web search engine, then you're using the cloud already. In the next 5 years, I expect the cloud to become the mainstream adoption pattern. I am NOT saying that the cloud will dominate the enterprise in just 5 years from now, I am saying that it will dominate setups and upgrades. It might take one or two decades to progressively move away from strict on-premise solutions.

2) ISVs will vastly dominate the overall cloud consumption

Yet, the migration toward the cloud will be implicit. Indeed, enterprises care little about cloud computing itself, they will buy SaaS solutions not raw processing power. The vast majority of those SaaS solutions will be powered by public clouds, but for non-IT companies this fact will be irrelevant. The economical forces will drive ISVs toward the cloud, which will vastly dominate the overall cloud consumption. Single-tenant apps have very hard time competing with the low management costs of multi-tenant apps. Nothing will actually prevent companies to buy raw cloud processing power, but I expect this behavior to be marginalized as the SaaS ecosystem grows.

3) Private clouds are nonexistent and will remain marginal

We keep hearing about private clouds, yet, if we exclude the few private clouds designed by internet consumer leaders (eBay, Yahoo, Facebook, Yandex, ...) that have not been turned into public clouds, there is NOTHING even close to a private cloud at present day on the market. The only product that would start looking like a private cloud is Eucaliptus, but it's still lightyears away from global solutions build on top of containerized data-centers that public clouds represent. The skills and the costs required to operate a cloud are steep, I can't figure out why would companies go for private clouds. Some will argue that control is of utmost importance, but shareholders might not agree when they will realize that a small cloud costs millions upfront, and millions for ongoing management. Although, companies with ad-hoc data centers will keep improving them, probably importing best practices established by major cloud hosters, but that's it. Yet, those improved data centers will still be extremely far feature-wise, reliability-wise, security-wise from public clouds.

4) Hybrid clouds are fantasy and will remain fantasy

Another myth I keep hearing about is the idea of hybrid clouds: you have your own private cloud, and when you lack capacity, you rent some extra from a public cloud. Although the idea is fascinating, IMHO, it's vastly impractical. Designing a true auto-scalable app on top of a cloud - any cloud - is already quite hard. Clouds are easing the scale-out process by offering some very normalized environments, but scaling-out remains a challenge, especially for enterprise apps. Offloading processing power into some heterogeneous computing environment is bad idea, software complexity would skyrocket, and it will fail like grid computing failed before. What was a nice idea in theory was just way to difficult to be routinely implemented. Although, please note I am not stating that hybrid clouds are impossible; I am just stating that it's very unwise, and that complexity will comes back as punishment.

5) Cloud mashups will be the dominant pattern

I expect SaaS mashups to become the dominant pattern in enterprise environments - for consumer environments, it's already the case. Companies and people alike will combine the apps they want most, irrespective of the underlying clouds. As a results, scenarios where a single company adopts Salesforce for the CRM, Microsoft BPOS for the collaborative suite and Netsuite for the ERP are likely. Obviously, those mashups will requires very capable integration tools, which will also be offered on the cloud. RunMyProcess would be a good example of such tools.

6) Self-hosted servers will be considered as liability

Some people consider self-hosted servers as more secure than remote or cloud-hosted solutions. As far I can tell, 99.99% of the time, this appears to be complete fallacy. Securing a computing environment takes skills that even my bank (a very large international bank) is obviously lacking. The situation is worse in nearly all non-IT companies I have investigated while running Lokad. Some companies happen to be very confident in their IT security, but most of time, it's just over-confidence, with no tangible processes to support this confidence. As cloud computing grows more mature, I expect the community consensus to gradually converge toward the opinion that unless proven otherwise, any self-hosted server should be considered as an IT liability.

7) No1 cloud issue will stay the lack of qualified manpower

Media, influencers, integrators, and cloud providers keep discussing the relative strengths and weaknesses of the cloud, but there is one issue that dwarf all others, and yet, this issue is barely mentioned: the extreme lack of talented workforces to develop in the cloud. Not believing me? Just try to hire any experienced cloud computing software architect. Hiring good developers is already extremely hard, hiring good developers who happen to have skills and experience in large scale distributed systems is only harder.

8) Fine-grained geolocation will be the No1 entry barrier

Two years ago I was stating that cloud computing was an arena for big players. I still believe this isn't going to change. In particular, geolocation capabilities - aka the possibility to bring the computing resources close to the end-user - are already exponentially increasing the entry costs in the cloud market. Closer data-centers will mean lower latencies, and smoother UI behaviors for cloud-hosted apps. Ultra-responsive UI are so much more enjoyable that it's little wonder than Google recently started to add website speed as an extra criterion for their website ranking. In 5 years, clouds will no more be expected to have half a dozen of worldwide locations (Windows Azure has 6 locations at the moment), but dozens, with a data-center close to every major megalopolis. Considering that each data center costs more than a few hundred millions USD, entering the cloud market will be just impossible for anyone but the largest IT companies of the planet.

9) Cloud computing is not going to kill desktop apps

Some believe that the cloud is going to kill desktop apps. I don't. I believe that all software areas will be growing (cloud / desktop / embedded / games, ...). There will be more desktop apps in 5 years from now, and WAY much more cloud apps. Although cloud computing will shift the purpose and the value of desktop apps. The AppStore is a good example of the strong interactions that are likely to exist between non-web apps and the cloud: apps are available on the cloud at any time, typically interact with the cloud, and bring a top user experience that would be very hard to deliver otherwise. And no I don't think that World of Warcraft is going to run on HTML 5 any time soon.

10) Dev stacks are going to develop their cloud affinity

The software world is basically divided between a hand-few development stacks: Microsoft/.NET, Linux/LAMP, Oracle/Java, ... I expect each stack to develop some growing affinity with one public cloud in particular. The .NET world as already a very natural orientation toward Windows Azure. Linux-based solutions will keep moving forward with Amazon, eventually Rackspace. As Google is expending the coverage of its App Engine, I expect more development Java/Python tools to be released - basically the ones internally developed and used at Google. Some are dreaming about cloud interoperability, but considering the pace of change in the cloud computing world, I don't see that happening in the next 5 years.

What are your predictions for the cloud in the next 5 years?

Wednesday
Jun232010

BIG award for a TINY company (Lokad)

Lokad just won the Windows Azure Partner award of 2010. That's an extremely big award for an exceptionally small company. The last French company to get such as an award was no less than Dassault Systèmes, the largest software company in France. I am proud of the work done by the Lokad team.

Tuesday
Jun152010

Strategies Logistique event in Paris

I have been giving a talk at the Strategies Logistique event in Paris last week about cloud computing, supply chain and Lokad. Beyond forecasting, I believe that supply chain will be one of the entreprise area that will benefit the most in the next decade of the migration toward the cloud.

   

More pictures. Special thanks to Gilles Solard for the smooth organization of this great event.

Wednesday
May262010

Meeting Eric Rudder, Senior Vice-President, Microsoft

Yesterday, I had the chance to meet Eric Rudder, Senior Vice President at Microsoft for nearly 1h30, along with three of my students who actively contributed to the Sqwarea project, an open source C# game designed for Windows Azure.

Eric proposed internships at MS Research after about 45min of discussion (really nice since CS students are expected to make a research internship in the US in their 2nd year at the ENS).

(From left to right: Joannes Vermorel, Ludovic Patey, Robin Morisset, Eric Rudder, Fabrice Ben Hamouda)

Special thanks to Thomas Serval and Pierre-Louis Xech who made this meeting possible in the first place.